Technical Support
Renesys provides technical support options to ensure customers receive maximum benefits from Renesys’ Internet intelligence services.
Basic
- “Best effort” e-mail response (usually by next business day)
- Scheduled software upgrades
Gold
- Same business day response by e-mail and phone
- Scheduled software upgrades
- Priority assignments for bug fixes
Platinum
- 24/7 e-mail and phone response by a dedicated customer support specialist
- Scheduled software upgrades
- Priority assignments for bug fixes
- Priority for new product feature requests
Platinum support for XML Connection™ API packages and options
Available for each XML Connection API Package or product covered by such support, with the following terms:- Four hour e-mail and phone meantime to response during the service period
- 24/7 user support
- Scheduled software upgrades
- Priority assignments for bug fixes
- Priority for new product feature requests, including additional functionality (new methods, new data products) within the functional scope of the purchased API packages
For additional information on Renesys’ support options, please call 603-643-9300, Ext. 2 or email support@renesys.com.